Terms & Conditions

Destiny Travloger LLP, a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008 and operating under the brand name Travloger (“the Company”, “we”, “us” or “our”), designs, coordinates and operates domestic and international travel experiences.

These Terms & Conditions (“Terms”) constitute a binding agreement between the Company and any person who accesses its digital platforms, submits an enquiry, or makes or is included in a booking (“the Client”, “you” or “your”). By accessing travloger.in, communicating with the Company through any authorised channel, or confirming a booking, you acknowledge that you have read, understood and accepted these Terms, and accept them on behalf of every traveller included in your booking.

Where the Company issues a booking confirmation, quotation or voucher containing terms specific to a trip — including a payment schedule, a cancellation schedule or permit conditions — those terms shall be read together with these Terms. In the event of any inconsistency, the terms of the booking confirmation shall prevail in respect of that booking.

If you do not accept these Terms, you are requested to refrain from proceeding with a booking or engaging our services.

The Company is registered under GSTIN 36AAWFD8208H1ZS and may be contacted at support@travloger.in.

For ease of reference in these Terms:

“Booking Advance” means the sum payable by the Client to confirm a booking, as specified at the time of booking and recorded in the booking confirmation.

“Total Booking Value” means the aggregate price of the trip as set out in the booking confirmation. For the purposes of clause 13 (Modifications and rescheduling), the Total Booking Value excludes the fare component of any air or rail ticket, which is governed by the terms of the carrier concerned.

“Group Departure” means a trip operating on fixed dates with a defined itinerary, joined by the Client together with other travellers.

“Private Trip” means a trip arranged exclusively for the Client and the persons named by the Client, on dates selected by the Client and priced by quotation.

“Independent Contractor” means any third-party service provider engaged in connection with a trip, including hotels, homestays, resorts, campsites, airlines, railways, transport operators, guides, permit authorities, activity operators, visa facilitators and insurers, each of whom operates independently of the Company.

“Non-Refundable Components” means any element of a booking for which the Company has incurred an irrecoverable cost with an Independent Contractor, including air and rail fares, permits, event and activity tickets, visa fees and special deposits.

“Travloger Credit” means a monetary balance held in the Client's account with the Company, redeemable against a booking in accordance with clause 12, and which does not constitute cash or a deposit.

“Platform” means the website travloger.in together with all digital channels operated by the Company, including its WhatsApp and telephone lines, enquiry forms, landing pages and electronic mail.

“Force Majeure Event” has the meaning given in clause 25.

3.1 The Client must have attained the age of eighteen (18) years and possess the legal capacity to enter into a binding contract.

3.2 A Client making a booking on behalf of other travellers warrants that they are authorised to do so, accepts responsibility for bringing these Terms to the attention of every such traveller, and shall act as the single point of contact for all matters relating to that booking.

3.3 A traveller who has not attained the age of eighteen (18) years must be accompanied by a parent or lawful guardian, save where the Company has agreed otherwise in writing.

3.4 The Client warrants that all information furnished to the Company, whether in respect of themselves or of any co-traveller, is accurate, complete and provided with lawful authority.

4.1 The Company provides access to its services through the Platform. The Client agrees to use the Platform only for lawful and genuine purposes.

4.2 An account may be created against the Client's mobile number and is verified by a one-time passcode transmitted over WhatsApp. The Client is responsible for maintaining control of the mobile number registered, and shall notify the Company immediately upon loss of such control. Any person able to receive the one-time passcode may access the Client's bookings and Travloger Credit.

4.3 The Company may transmit communications concerning an enquiry or booking — including quotations, confirmations, payment reminders, travel documents and departure updates — by WhatsApp, SMS, electronic mail or telephone. Such communications are transactional in nature and are delivered notwithstanding registration on the National Customer Preference Register. Promotional communications are separate and may be declined at any time.

4.4 The Client is responsible for ensuring that the contact details furnished are valid and accessible. The Company shall not be liable for any loss occasioned by a failure of communication attributable to incorrect or outdated contact details.

5.1 The Client may use the Platform to make genuine enquiries and bookings, to communicate with the Company's representatives, and to furnish information necessary for a booking.

5.2 The Client shall not: submit false or fraudulent bookings; impersonate any person or furnish false contact information; use the Platform to transmit unsolicited communications or to harass the Company's personnel; interfere with or attempt to compromise the technical operation or security of the Platform; or extract, reproduce or exploit the Company's itineraries, pricing, photographs or other content for commercial or competing purposes without prior written permission.

6.1 The Company reserves the right to restrict, suspend or terminate access to the Platform, to decline a booking request, or to cancel a confirmed booking, where the Client is in breach of these Terms, has furnished false or misleading information, or has engaged in conduct causing harm to the Company, its personnel, its Independent Contractors or other travellers.

6.2 Where a booking is cancelled by the Company under this clause by reason of the Client's breach, the cancellation charges in clause 14 shall apply. Where a booking is declined or cancelled for reasons not attributable to the Client, sums paid shall be refunded save for Non-Refundable Components already incurred.

6.3 Suspension or termination shall not affect any right or obligation accrued prior to it, including any payment obligation or indemnity.

7.1 The Company offers Group Departures, Private Trips including honeymoon and weekend itineraries, corporate trips and offsites, event and festival departures, and international packages.

7.2 Certain trips may be booked and paid for through the Platform. Others are offered on an enquiry basis and are confirmed only upon issue of a quotation by the Company and its acceptance by the Client. The basis applicable to a given trip is stated on its page.

7.3 Where the Company assists with ancillary arrangements such as flights, rail tickets, permits, transfers, visa facilitation or insurance, it does so as a facilitator engaging Independent Contractors on the Client's behalf, and clause 23 applies.

8.1 A booking is confirmed only when both of the following have occurred: the Company has received the Booking Advance, and the Company has issued a written booking confirmation bearing a booking reference. No enquiry, quotation, provisional hold, or oral or written assurance by any representative shall constitute a confirmed booking.

8.2 Prices, availability and departure dates displayed on the Platform are indicative and remain subject to availability until a booking confirmation is issued.

8.3 The Company reserves the right to decline or cancel a booking request at its discretion, including after receipt of payment, in cases of suspected misuse, inaccurate information, manifest error in a displayed price, or unavailability of services. In such cases sums received shall be refunded, subject to Non-Refundable Components already incurred.

9.1 Prices are quoted per person in Indian Rupees unless expressly stated otherwise, and are based on the inclusions listed on the trip page and in the booking confirmation. Items listed under exclusions are not included and are payable by the Client.

9.2 Goods and Services Tax is payable at the rate in force on tour packages and is charged in addition to the package price unless the quotation states that it is inclusive.

9.3 Prices remain subject to revision until a booking is confirmed. Following confirmation, the price is held save where a statutory authority varies or imposes a tax, levy or cess, or an Independent Contractor imposes a surcharge outside the Company's control, in which case the increase shall be passed through at cost with supporting particulars. The Client may cancel in accordance with clause 14 if unwilling to bear such increase.

9.4 In respect of international bookings, the rate of exchange applicable shall be that prevailing on the date of final payment, and not the date of booking.

10.1 Booking Advance

The Client may pay the Total Booking Value in full at the time of booking, or may confirm the booking by payment of the Booking Advance with the balance payable by the date specified in the booking confirmation.

The Booking Advance shall be not less than 20% of the Total Booking Value and may be a higher proportion, determined by reference to the trip booked and the period remaining before departure, reflecting the commitments the Company must make to its Independent Contractors. The applicable amount is displayed prior to payment and recorded in the booking confirmation.

10.2 Balance payment

Where the balance is not received by the date specified, the Company may treat the booking as cancelled and apply the charges in clause 14.

10.3 Mode of payment

Payments may be made through the Company's online payment gateway or by such other methods as the Company confirms in writing. All payments shall be made in Indian Rupees.

10.4 Authorised accounts and information security

Payments shall be made only into bank accounts held in the name of Destiny Travloger LLP, through channels confirmed in writing by the Company. No employee, representative or agent is authorised to receive payment into a personal or unofficial account, and the Company shall bear no liability in respect of any sum so transferred.

The Company shall never request a one-time passcode, card verification value, personal identification number or banking password. The Client shall not disclose such credentials to any person, including any person purporting to represent the Company, and shall report any such request to the Company immediately.

11.1 An overseas tour package attracts statutory obligations which are not capable of waiver by either party. A booking cannot be processed until the following have been furnished.

11.2 Permanent Account Number

The Client shall furnish a valid Permanent Account Number in respect of each traveller on an international booking; in the case of a traveller who is a minor, the PAN of a parent or lawful guardian. The Company shall verify the PAN furnished. Where a PAN is found to be invalid, incorrect or not associated with the traveller named, the Company reserves the right to cancel the booking, and clause 14 shall apply.

11.3 Tax Collected at Source

Pursuant to section 206C(1G) of the Income-tax Act, 1961, the Company is required to collect tax at source on the sale of an overseas tour programme package at the rate in force, in addition to and over and above the package price. The Company shall deposit such tax with the Government of India and issue to the Client the certificate evidencing collection, which the Client may set off against their tax liability in the relevant assessment year.

11.4 Liberalised Remittance Scheme

Foreign exchange in respect of travel is remitted under the Liberalised Remittance Scheme of the Reserve Bank of India, which prescribes a limit on remittances by an individual in a financial year. The Client shall complete and sign the LRS declaration furnished by the Company, confirming remittances made in the relevant financial year and the purpose of the remittance. Where the Client's limit is found to be exhausted, the Company shall be unable to process the booking and clause 14 shall apply.

11.5 Client's responsibility

The Client shall be solely responsible for the accuracy and completeness of any declaration made under this clause, and shall indemnify the Company in respect of any liability, penalty or interest arising from a declaration that is false, misleading or incomplete.

12.1 Travloger Credit

Travloger Credit may arise from a refund, a referral reward, cashback or a goodwill adjustment. It is applied automatically at checkout and is subject to the following:

• A minimum booking value of ₹4,000 applies. Travloger Credit cannot be redeemed against a booking below that amount, and no part of such a booking may be settled using Credit. The threshold is measured on the amount payable inclusive of Goods and Services Tax, before any Credit is applied. Credit is not forfeited in such a case: it remains in the Client's account and may be applied to a later qualifying booking, subject to its expiry.
• It may be applied against not more than forty percent (40%) of the Total Booking Value, the balance being payable by other means.
• It may not be combined with a coupon code, only one such benefit being applicable to any booking.
• It expires on the date recorded against the relevant entry in the Client's account.
• It does not constitute cash, is not withdrawable, is not transferable between accounts, and carries no monetary redemption value.

12.2 Coupon codes

Coupons are issued at the Company's discretion, apply only to the bookings specified, and may be withdrawn at any time prior to confirmation of a booking. Not more than one coupon may be applied to any booking.

12.3 Referral programme

Where the referral programme is in operation, a Client may share their referral code with a person who has not previously travelled with the Company, on the following terms:

12.3.1 A referral code may be applied only before a booking is made, and only by a person who has not previously booked or travelled with the Company. A code cannot be applied to a booking already made, nor after any purchase, and cannot be applied retrospectively to obtain a refund of the difference. The programme is intended to introduce first-time travellers and shall not operate as a discount upon a booking already decided.

12.3.2 Travloger Credit issued under the referral programme is valid for ninety (90) days from the date of credit. A referred person must therefore complete a booking within ninety (90) days of applying the code, failing which the credit shall lapse. The same period applies to the referring Client from the date their reward is credited.

12.3.2A The referring Client is credited only once the referred person's booking has been confirmed in accordance with clause 8.1 — that is, on receipt of the Booking Advance and issue of a booking confirmation. No reward arises upon an enquiry, an unpaid booking or a cancelled booking. Where the referred person's booking is subsequently cancelled, the Company may reverse the reward if it has already been credited.

12.3.3 A Client may earn a referral reward not more than ten (10) times in any period of thirty (30) days. The limit is counted on rewards actually earned rather than on codes shared or applied, and a referral falling beyond the limit does not attract a reward, whether or not the referred booking is confirmed.

12.3.4 Self-referral is not permitted, nor is the use of a referral code between accounts under the control of the same person or household. The Company reserves the right to withhold, reverse or cancel Travloger Credit where a referral is found to be fictitious, duplicated or otherwise contrived.

13.1 A request to reschedule shall be made in writing at the earliest opportunity and is in all cases subject to availability on the revised dates, operational feasibility and the consent of the Independent Contractors concerned. Any difference in price shall be payable by the Client.

13.2 Domestic and weekend trips

13.3 A rescheduling permitted without fee does not extend to Non-Refundable Components. Where air or rail tickets or accommodation have been contracted on the Client's behalf, the cancellation or amendment charges of the Independent Contractor concerned shall apply, and only such sums as are actually recovered from that contractor shall be credited to the Client. The fee under clause 13.2 is computed on the Total Booking Value, which excludes air and rail fare components.

13.4 Where a request is received 14 days or fewer prior to departure, no rescheduling shall be permitted. The booking shall be treated as cancelled in accordance with clause 14, and travel on alternative dates shall require a fresh booking at the tariff then prevailing.

13.5 International trips

The schedule in clause 13.2 applies equally to international bookings — no fee 30 days or more before departure, 10% of the Total Booking Value between 15 and 29 days, and no rescheduling permitted 14 days or fewer before departure.

13.6 Clauses 13.3 and 13.4 apply to international bookings in the same manner. In practice a greater proportion of an international booking consists of Non-Refundable Components — international air fare, visa fees, and accommodation contracted on non-refundable terms — and the charges of the Independent Contractors concerned are recoverable in addition to the fee under clause 13.2, irrespective of how far in advance the request is made.

13.7 Where a rescheduling would carry the travel dates into a different financial year, or would alter the sums remitted, the declarations and collections under clause 11 shall be reassessed on the revised dates.

14.1 All cancellations shall be communicated in writing to support@travloger.in or such other channel as the Company has confirmed. The date of receipt of the written request shall determine the applicable slab.

14.2 The Booking Advance is non-refundable in all circumstances, save where the Company cancels the trip. Where the Company cancels, the Client shall receive a full refund of sums paid, excluding charges levied by third parties which the Company cannot recover — including air and rail fares, permits, visa fees and comparable Non-Refundable Components.

14.3 Cancellation charges shall be levied as follows:

14.4 Where the Client cancels, the Booking Advance is applied towards the cancellation charge payable under clause 14.3, and is not charged in addition to it. Where the Booking Advance exceeds the cancellation charge applicable on the date of cancellation, the charge under clause 14.3 is what is retained, and the excess is returned to the Client in accordance with clause 14.7.

14.5 Non-Refundable Components shall not be refundable in any circumstance, irrespective of the date of cancellation, and shall be deducted before computation of any sum otherwise refundable.

14.6 The following shall constitute a cancellation by the Client and shall attract the charges in clause 14.3: failure to appear at the appointed place of departure; arrival too late to join the trip; refusal or delay of a visa; exhaustion of the Client's limit under the Liberalised Remittance Scheme; and inability to travel for personal, medical or professional reasons.

14.7 A refund shall be made to the original payment source, or by way of a credit note, or as Travloger Credit, as specified by the Company to the Client at the time of cancellation.

15.1 The Company may cancel or modify a departure where operational, regulatory or safety considerations so require, including closure of a route, refusal of a permit, adverse weather, or an insufficient number of confirmed travellers on a Group Departure.

15.2 Where the Company cancels a departure in circumstances not constituting a Force Majeure Event, the Client may elect to transfer to an alternative date or trip, or to receive a full refund of sums paid to the Company.

15.3 Minor variations to an itinerary, including substitution of accommodation of a comparable standard or reordering of activities, shall not entitle the Client to a refund. Where a variation materially diminishes the services contracted for, the Company shall offer an appropriate remedy.

15.4 Where adverse weather conditions or restrictions imposed by a governmental authority prevent a particular activity from being operated, the operator shall endeavour to provide a feasible alternative activity. No refund shall be payable in respect of an activity so affected.

15.5 The Company shall not be liable to reimburse arrangements made independently by the Client, including air or rail tickets, visa fees or insurance premiums procured otherwise than through the Company, in the event of a cancellation or modification of a departure.

16.1 The Client is responsible for holding valid travel documentation, including government-issued photographic identification, permits, visas and, for international travel, a passport valid for not less than six (6) months beyond the date of return and containing sufficient blank pages.

16.2 The Company shall advise on documentation requirements and assist where reasonably able, but shall not be liable for denied boarding, refusal of entry, deportation or a missed departure arising from defective, incomplete or expired documentation, and no refund shall arise in such circumstances.

16.3 Certain destinations require permits issued in the traveller's name, and certain areas are restricted for foreign nationals or require additional clearance. The Client shall disclose the nationality of each traveller at the time of booking.

17.1 The Company's trips may involve high-altitude travel, extended road journeys, trekking, water-based activities and other adventure elements carrying inherent risk.

17.2 The Client shall disclose at the time of booking any medical condition, allergy, pregnancy, mobility limitation, dietary requirement or medication that may affect the traveller's fitness to travel or the assistance they may require.

17.3 Participation in adventure activities is undertaken at the Client's own risk. The Client shall comply with the instructions of the trip captain and of the activity operator. The Company reserves the right to preclude a traveller from participating in an activity where it reasonably apprehends risk to that traveller or to others, and no refund shall arise. Where an activity operator requires execution of its own waiver, the Client shall execute it directly with that operator.

17.4 Altitude. Certain itineraries attain elevations at which altitude sickness presents a material risk. Decisions taken in the interest of a traveller's safety, including descent or evacuation, shall be final, and the cost of such descent or evacuation shall be borne by the Client save to the extent covered by insurance.

17.5 Accidents and medical emergencies

An accident, injury or illness occurring on a trip shall be reported to the trip captain, or to the Company, as soon as it is practicable to do so. Prompt reporting allows assistance to be arranged and is ordinarily a condition of any claim under a travel insurance policy.

Where a traveller requires medical attention and is not in a position to consent to it, the Client authorises the Company and its representatives to arrange such medical treatment, transport or evacuation as appears reasonably necessary in the circumstances. Decisions so taken in good faith, and on the advice available at the time, shall not of themselves give rise to liability.

17.6 Cost of treatment and evacuation

The cost of medical treatment, hospitalisation, ambulance, air evacuation, an accompanying attendant, extended accommodation and altered travel arrangements shall be borne by the Client, save to the extent that such cost is met by insurance or is recovered from an Independent Contractor. Clause 18 explains that insurance is optional and that, where it is declined, these risks remain with the Client.

17.7 Emergency contact

The Company may require, before departure, the name and telephone number of a person to be contacted in an emergency, and the Client shall furnish the same on request. The Client confirms that the person named is aware that their details have been given for this purpose.

17.8 Death of a traveller

In the event of the death of a traveller during a trip, the Company shall notify the person named under clause 17.7 as soon as it is able, and shall render such reasonable assistance as it can in dealing with the local authorities, hospital and police formalities, and the repatriation of the remains.

The Company is not an insurer, and the costs of repatriation and of the associated formalities shall be borne by the estate of the deceased or by their insurer. Where a policy procured under clause 18 covers those costs, the Company shall assist in preferring the claim.

Nothing in clauses 17.5 to 17.8 limits clause 24.1, which preserves liability for death or personal injury caused by the negligence of the Company, and for fraud. Those cannot lawfully be excluded and are not excluded here.

18.1 The Company facilitates the purchase of third-party travel insurance through partnered portals in respect of both domestic and international trips. Such insurance is recommended by the Company but constitutes an optional add-on, and the decision whether to procure it rests with the Client.

18.2 The Company is not the insurer. Any policy so procured constitutes a contract between the Client and the insurance company concerned. The Company's role is limited to facilitation. All claims shall be preferred by the Client directly with the insurer, whose determination shall be binding as between the Client and the insurer.

18.3 Cover is limited to the risks, sums and conditions specified in the policy document, which contains exclusions. The Client is advised to examine the policy document prior to placing reliance upon it.

18.4 Where the Client declines insurance, the risks that such a policy would have covered — including cancellation costs, medical treatment, evacuation and loss of baggage — shall remain with the Client.

19.1 Accommodation categories are indicative and standards vary by region. The Company reserves the right to substitute accommodation of a comparable standard where necessary. Check-in and check-out timings are determined by the property.

19.2 A triple-occupancy room commonly comprises a double room with an additional mattress. Where a booking is made on a sharing basis and no suitable co-traveller is available, the Company may require payment of the single-occupancy differential.

19.3 Road journeys in hill and remote regions require longer durations than distance alone suggests. Vehicles on Group Departures are shared unless otherwise specified, and seating preferences cannot be guaranteed.

19.4 Meals, entrance fees and activities are included only to the extent expressly listed in the inclusions for the trip.

20.1 The Company's trips operate in small groups, frequently in remote areas and within local communities. The Client shall comply with the safety instructions of the trip captain, conduct themselves with respect towards fellow travellers, hosts, local communities and the environment, and observe all applicable local laws.

20.2 The possession or use of illegal substances or weapons, and conduct which endangers, harasses or causes offence to any person, is prohibited.

20.3 The Company reserves the right to remove from a trip any traveller whose conduct endangers themselves or others or causes serious disruption, without refund, whereupon that traveller's onward travel and associated costs shall be their own responsibility.

20.4 The Client shall be liable for damage caused by them to any property or vehicle, payable directly and at the time.

21.1 Baggage and personal effects remain at all times the responsibility of the Client. The Company shall not be liable for loss, theft or damage to luggage, cameras, electronic devices, jewellery, documents or cash, whether in a vehicle, at accommodation, at a campsite or in storage.

21.2 The Client shall carry valuables and essential medication on their person and shall observe the baggage limitations applicable to any flight, vehicle or activity.

22.1 Photographs and video may be captured during a trip by the Company's representatives for operational and promotional purposes. By participating in a trip the Client consents to the reasonable use of such media by the Company on its website, social media channels and in advertising.

22.2 A Client who does not wish identifiable images of themselves to be used may so notify the trip captain prior to or at the commencement of travel, or the Company in writing at any time thereafter, whereupon the Company shall refrain from further use and remove existing material within a reasonable period.

22.3 Where the Client submits a review, testimonial, photograph or video, the Client grants the Company permission to publish the same together with the Client's first name and the trip undertaken, such permission being revocable on written request.

23.1 The Company designs, coordinates and operates trips, and engages Independent Contractors on the Client's behalf for their constituent elements.

23.2 Independent Contractors operate under their own terms and conditions, which apply to the Client in addition to these Terms. The Company exercises reasonable care in the selection of Independent Contractors but shall not be liable for the act, default or omission of any such contractor beyond that which the Company could reasonably have foreseen and controlled.

24.1 Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by the Company's negligence, or for fraud or fraudulent misrepresentation.

24.2 Subject to clause 24.1, the aggregate liability of the Company in respect of any booking, whether in contract, tort or otherwise, shall not exceed the sums actually received by the Company from the Client in respect of that booking.

24.3 Subject to clause 24.1, the Company shall not be liable for indirect, incidental or consequential loss, including missed onward connections, additional accommodation or transport, loss of earnings, loss of opportunity or loss of enjoyment.

25.1 A “Force Majeure Event” means any event beyond the reasonable control of the Company, including natural disaster, earthquake, landslide, flood, extreme weather, epidemic or pandemic, war, insurrection, civil unrest, act of terrorism, strike or industrial action, act of government or military authority, closure of borders or refusal of permits, and failure of public infrastructure or utilities.

25.2 The Company shall not be liable for any failure or delay in performance attributable to a Force Majeure Event.

25.3 Where a Force Majeure Event prevents a trip from proceeding, the Company shall use reasonable endeavours to recover sums from the Independent Contractors concerned and shall pass on such sums as are recovered, and where recovery is not possible shall offer Travloger Credit or alternative dates so far as feasible. The Company shall not be obliged to refund sums which an Independent Contractor declines to return.

26.1 The Client shall indemnify and keep indemnified the Company, its partners, employees and representatives against all claims, demands, liabilities, penalties, interest, losses and reasonable costs arising from: any breach by the Client of these Terms; any inaccurate, false or incomplete information or declaration furnished by the Client, including under clause 11; any damage caused by the Client to the property of the Company or of an Independent Contractor; and any act or omission of the Client giving rise to a claim by a third party.

27.1 All content on the Platform, including itineraries, descriptive text, photographs, videos, pricing structures, design elements, trade marks and logos, is the property of the Company or of its licensors and is protected under applicable law.

27.2 The Client may access and use such content solely for the purpose of planning and making their own travel arrangements. Reproduction, distribution, republication or commercial exploitation of such content, and use of the Company's name or marks, is prohibited without prior written permission.

28.1 The Platform may contain links to websites operated by third parties, including Independent Contractors, insurance portals and payment providers. Such links are provided for convenience only.

28.2 The Company does not control and is not responsible for the content, products, services or privacy practices of any third-party website, and the Client accesses such websites at their own risk and subject to the terms of the operator concerned.

29.1 The Company's collection, use, disclosure, storage and protection of personal data — including the Permanent Account Number, passport particulars and Liberalised Remittance Scheme declaration collected under clause 11 — is governed by the Company's Privacy Policy, which forms part of these Terms and is incorporated by reference.

29.2 By making a booking, the Client consents to the processing of personal data in accordance with the Privacy Policy, and warrants that any personal data furnished in respect of a co-traveller has been furnished with that person's knowledge and consent.

30.1 A grievance arising during travel shall be brought to the attention of the trip captain or the Company's representative at the time, so that remedial measures may be attempted while the trip is in progress.

30.2 A grievance which remains unresolved shall be submitted in writing to support@travloger.in within fifteen (15) days of the conclusion of the trip, quoting the booking reference and enclosing supporting material.

31.1 These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.

31.2 The parties shall first endeavour to resolve any dispute amicably through the grievance procedure in clause 30.

31.3 The courts at Hyderabad, Telangana shall have exclusive jurisdiction in respect of any dispute arising out of or in connection with these Terms.

32.1 The Company may amend these Terms at any time and at its discretion. An amendment takes effect when the revised Terms are posted on the Platform, and the effective date shown at the head of this page indicates the date of the current version. Continued use of the Platform, or the making of a booking, after an amendment has been posted constitutes acceptance of the Terms as amended. The Client is encouraged to read these Terms before each booking.

32.2 The version of these Terms in force at the date a booking is confirmed shall govern that booking, and the payment and cancellation provisions applicable to a confirmed booking shall not be varied to the Client's detriment thereafter.

33.1 These Terms, together with the booking confirmation and the Privacy Policy, constitute the entire agreement between the parties in respect of the subject matter and supersede all prior understandings, whether oral or written.

33.2 If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

33.3 No failure or delay by the Company in exercising any right shall operate as a waiver of that right, nor shall any single or partial exercise preclude any further exercise of it.

This Part is written in the first person because it records what the Client acknowledges and accepts. It is presented for acceptance at the time of booking and applies to every traveller on the booking. It supplements Part C and does not reduce the Company's obligations under clause 24.1.

34.1 Inherent risks

I understand that hiking and other travel activities organised by Travloger involve inherent risks, including changes in weather, hazardous terrain, epidemics and pandemics, animal encounters, falls, failure of critical equipment, falling objects, infection, injury arising from physical exertion, and unforeseen accidents. Travel to wilderness areas carries the further risk that immediate medical assistance may not be available. I acknowledge that these risks cannot be eliminated entirely without significantly altering the character and value of the activity.

34.2 Specific risks

I understand that these risks include involuntary contact with other persons, contact with fixed objects, and injuries ranging from bruises, sprains and fractures to, in extraordinary circumstances, death. I understand that heavy traffic and overcrowding, particularly on long weekends, may cause delays, and that the Company cannot control the closure of a place, traffic, overcrowding, the breakdown of a vehicle or comparable events.

34.3 Terrain and conditions

I understand that activities may take place on terrain which is uncontrolled, unsurveyed and unexamined, and that the risks arising from it are inherent to the activity and cannot be removed.

34.4 Instructions

I acknowledge that a mishap may arise from a failure to follow the instructions of the trip captain, the Company's representatives or an activity operator, and I accept responsibility for my own compliance with those instructions.

34.5 Travelling without a professional organiser

I understand that travelling or hiking with an amateur group rather than a professional organiser carries additional risk, including reliance upon other members of the group for transport and for assistance in an emergency.

35.1 I assume the risks of participation described in clause 34 and in Part C, whether or not each is specifically described, and I choose to participate notwithstanding them.

35.2 Subject always to clause 24.1, I agree not to hold the Company, its partners, employees, representatives, organisers or fellow travellers liable for injury, for damage to personal property, or for any error, oversight or omission occurring during or arising out of a trip.

35.2.1 This waiver does not extend to liability for negligence. Clause 24.1 preserves liability for death or personal injury caused by the Company's negligence, and for fraud, because Indian law does not permit those to be signed away — a clause purporting to do so risks being struck down, and can weaken the rest of the waiver with it. This clause therefore waives what can lawfully be waived and no more.

35.3 Minors. Where a traveller is under eighteen (18) years of age, I confirm that I am their parent or lawful guardian, that I have explained these risks to them, that they choose to participate nevertheless, and that I assume these risks on their behalf.

36.1 Health and fitness

I confirm that I understand the physical demands of the trip, that I am in good health and fit to participate physically and mentally, and that I have informed myself as to weather, trail conditions and the risks of the activities, and as to my own limitations, before departure. This is in addition to the disclosure required by clause 17.2.

36.2 Personal responsibility

I accept responsibility for determining my own safety, conduct and well-being, and I participate of my own free will and at my own risk.

36.3 Following the Company's guidance

I understand that in unforeseen circumstances, or in situations beyond the Company's control, following the Company's guidance is essential to safety, and that I should be prepared to adapt and to meet any additional expense that such circumstances create.

36.4 Traffic, delays and weather

I understand that heavy traffic is likely on long weekends and that the Company is not responsible for delays or for sightseeing missed as a result of traffic, natural events or comparable causes. Where adverse weather or a natural event closes a destination or attraction, no refund or compensation arises in respect of what could not be covered, such matters being beyond the Company's control. Clause 25 applies where the event prevents the trip from proceeding at all.

37.1 Rules and guidelines

I agree to respect the rules and guidelines set by the Company, to act responsibly, and to refrain from littering, from smoking, and from consuming or distributing alcohol during the trip, and to comply with any restriction imposed by the accommodation at which I stay. This is in addition to clause 20.

37.2 Rules set by the accommodation

I understand that check-in and check-out times, meal service hours, property regulations and comparable stipulations are set by the accommodation itself; that the Company has no authority or control over them; and that every guest is obliged to comply with them.

37.3 Special requests

I understand that while the Company will endeavour to accommodate a special request, its fulfilment depends on availability, capacity and operational constraints, that it cannot be guaranteed, and that adjustments may be necessary as circumstances require.

37.4 Additional expenses

I agree to meet any additional cost arising for a reason not expressly included in the booking, and I acknowledge that unforeseen costs may arise during a trip.

37.5 Balance payment

The balance of the Total Booking Value shall be paid in accordance with the trip details and by the date specified by the Company's team, as recorded in the booking confirmation under clause 10.2. If the balance is not paid by that date, the Company may decline to commence the trip, or may discontinue it at any point, without further notice and without refund.

By accepting these Terms at the time of booking, I confirm, on behalf of myself and every traveller included in the booking, that I have read and understood this agreement in its entirety and agree to be bound by it.